Privacy Policy

Last updated: June 10, 2026

This Privacy Policy describes how Pillow Cloud (“Pillow Cloud,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, use our services, place an order, contact our customer support team, subscribe to our marketing communications, or otherwise interact with us.

By accessing or using our website and services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of our website, and from third-party service providers.

Information You Provide to Us

When you use our website, place an order, create an account, contact us, or subscribe to marketing communications, we may collect information such as:

• Full name;
• Email address;
• Phone number;
• Billing address;
• Shipping address;
• Order details;
• Payment confirmation details;
• Account login details, if applicable;
• Customer support messages;
• Product reviews, referrals, loyalty information, or gift card information, if applicable;
• Any other information you voluntarily provide to us.

Order and Payment Information

When you place an order, we collect the information necessary to process, fulfill, and deliver your purchase.

Payment information, such as credit card or debit card details, may be collected and processed by our third-party payment processors. Pillow Cloud does not directly store full payment card details unless required and permitted by applicable law.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Products viewed;
• Items added to cart;
• Referral sources;
• Date and time of visits;
• Interaction with emails, advertisements, and website features;
• Approximate location based on technical data.

We may collect this information through cookies, pixels, web beacons, analytics tools, and similar technologies.

2. How We Use Your Information

We may use your personal information for the following purposes:

To Provide Products and Services

We use your information to:

• Process and fulfill orders;
• Confirm payments;
• Arrange shipping and delivery;
• Provide order updates;
• Manage returns, exchanges, refunds, and warranty-related requests;
• Create and manage customer accounts;
• Provide customer support;
• Respond to questions, complaints, and requests.

To Improve Our Website and Services

We may use your information to:

• Improve website performance;
• Understand how customers use our website;
• Personalize your shopping experience;
• Improve product offerings;
• Analyze customer behavior;
• Troubleshoot technical issues;
• Develop new features and services.

For Marketing and Advertising

We may use your personal information to send you marketing communications, promotional offers, product updates, cart reminders, and advertisements.

These communications may be sent by email, SMS, or other available channels, where permitted by law.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in our emails. If you receive SMS marketing, you may opt out by replying STOP, where applicable.

Even if you opt out of marketing communications, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, return information, or customer support responses.

For Security and Fraud Prevention

We may use your information to:

• Detect and prevent fraud;
• Protect our website and customers;
• Verify transactions;
• Investigate suspicious activity;
• Enforce our Terms of Service;
• Protect our legal rights and business operations.

To Comply with Legal Obligations

We may use your personal information to comply with applicable laws, regulations, legal processes, tax obligations, accounting requirements, and requests from competent authorities.

3. Cookies and Tracking Technologies

Pillow Cloud uses cookies and similar technologies to operate and improve our website.

Cookies may help us:

• Remember your preferences;
• Keep items in your shopping cart;
• Improve website functionality;
• Analyze website traffic;
• Measure advertising performance;
• Personalize content and ads;
• Understand customer behavior.

You can adjust your browser settings to block or delete cookies. However, disabling cookies may affect certain website features and may prevent parts of our website from working properly.

Third-party services, such as advertising partners, analytics providers, payment processors, and e-commerce platforms, may also use cookies or similar technologies according to their own privacy policies.

4. How We Share Personal Information

We may share your personal information with third parties when necessary to operate our business, provide our services, comply with legal obligations, or protect our rights.

We may share information with:

• E-commerce platform providers;
• Payment processors;
• Shipping and fulfillment partners;
• Customer support providers;
• Email and SMS marketing providers;
• Advertising and analytics partners;
• IT, hosting, and cloud storage providers;
• Fraud prevention and security providers;
• Professional advisors, such as lawyers, accountants, and consultants;
• Government authorities, regulators, or law enforcement when required by law.

We do not sell your personal information in exchange for money. However, certain advertising or tracking activities may be considered “sharing” or “selling” under some privacy laws. Where required, you may have the right to opt out of these activities.

5. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, payment gateways, social media pages, or external services.

We are not responsible for the privacy practices, policies, security, content, or accuracy of third-party websites or services. We encourage you to review their privacy policies before providing any personal information.

Your use of third-party services is subject to their own terms and privacy policies.

6. Shopify and Service Providers

Our store may be hosted and operated through third-party e-commerce infrastructure, including Shopify or similar service providers.

These providers may process certain personal information necessary to operate the store, process payments, manage checkout, support customer accounts, prevent fraud, and provide related services.

Your information may also be processed according to the privacy policies of those service providers.

7. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill orders, manage customer relationships, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

The exact retention period may vary depending on the type of information, the reason it was collected, legal requirements, and operational needs.

When personal information is no longer needed, we may delete, anonymize, or securely store it as required by applicable law.

8. Security of Your Information

We take reasonable administrative, technical, and organizational measures to protect your personal information.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for keeping your account login details confidential. If you believe your account or personal information has been compromised, please contact us immediately.

9. Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children under the age required by applicable law. If we become aware that we have collected personal information from a child without proper consent, we may delete that information.

If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.

10. International Users

Pillow Cloud may process, store, or transfer personal information outside your country of residence.

By using our website and services, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your country.

Where required by applicable law, we rely on appropriate safeguards for international data transfers.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

• The right to access personal information we hold about you;
• The right to request correction of inaccurate information;
• The right to request deletion of personal information;
• The right to request a copy of your information;
• The right to restrict or object to certain processing;
• The right to withdraw consent where processing is based on consent;
• The right to opt out of certain marketing communications;
• The right to appeal a privacy-related decision, where applicable.

These rights are not absolute and may be subject to legal limitations. We may need to verify your identity before responding to your request.

To exercise your privacy rights, please contact us using the contact details below.

12. Marketing Communications

If you subscribe to our marketing communications, we may send you promotional messages about products, discounts, special offers, abandoned carts, updates, and other marketing content.

You can opt out of promotional emails at any time by clicking the unsubscribe link in the email.

If SMS marketing is available and you have subscribed, you may opt out by replying STOP.

Please note that opting out of marketing does not stop transactional messages related to your orders, deliveries, returns, refunds, or customer support requests.

13. User-Generated Content

If you submit reviews, testimonials, photos, comments, or other content to Pillow Cloud, we may display, use, or share that content for business, marketing, or promotional purposes, where permitted by law.

Please do not submit content that includes sensitive personal information unless you are comfortable with it being used according to the applicable terms and permissions.

14. Legal Disclosure

We may disclose personal information if required to do so by law or if we believe such action is necessary to:

• Comply with legal obligations;
• Respond to lawful requests;
• Protect our rights, property, or safety;
• Protect customers or the public;
• Prevent fraud, abuse, or security issues;
• Enforce our Terms of Service and other policies.

15. Business Transfers

If Pillow Cloud is involved in a merger, acquisition, sale of assets, restructuring, bankruptcy, or similar business transaction, your personal information may be transferred as part of that transaction.

In such cases, your information may continue to be handled according to this Privacy Policy unless otherwise notified.

16. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can review and attempt to resolve the issue.

Depending on your location, you may also have the right to contact your local data protection authority.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

18. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, please contact us at:

Pillow Cloud Customer Support
Email: contact@pillowcloud.com

We recommend including your full name, order number if applicable, and the email address used at checkout so our team can assist you more efficiently.